SkilCheck Blog

Welcome...

Looking for great resources to boost your customer service?  You found some great ones!

Welcome to our blog, your go-to resource for practical insights and proven strategies in customer service training.

Through our nationwide mystery shopping programs, we support multiple industries with objective feedback that reveals what’s really happening in the customer experience — and then we back it up with impactful customer service training designed to drive measurable improvement.

Here, you’ll find expert perspectives from our owner, Carol Mixon, contributions from our experienced team, and valuable insights from guest bloggers who bring fresh ideas from across the industries we serve.

Whether you're looking to strengthen your team’s performance, boost conversions, or elevate the overall customer journey, our blog is built to help you turn feedback into results.

Making More Money with Your Online Self-Storage Auctions

Online self-storage auctions have become the industry standard, transforming the way self-storage operators process their [...]

Dealing With Demanding Customers

Who’s Pulling Your Strings? Over the years, I’ve had a variety of managers—many different types, [...]

Falling Occupancy – What Can You Do?

We need to discuss the current state of the self-storage industry in relation to falling [...]

Understanding Self-Storage Manager Compensation

Experience Matters! When considering a job in self-storage and contemplating today’s self-storage manager compensation rates, [...]

Six Critical Telephone Sales Skills

Throughout the five steps of SkilCheck’s Telephone Sales Evaluations, GREETING, INQUIRY, COUNSELING, INVITATION, AND CLOSING, [...]

SkilCheck’s Free Self-Storage Manager Training

While I was at a recent Self-Storage Association conference, I received several comments about our [...]

The Importance of Working on Your Sales Skills in a Difficult Storage Market

Great Sales Skills Help Every Aspect of Store Operations Improving sales skills is essential for [...]

Self-Storage Late Fees…to Waive or Not to Waive

There Are Different Types of Self-Storage Fees In self-storage, there are various types of fees [...]

Mystery Shops Graded by People…Not AI

First and foremost, SkilCheck has in-house evaluators—real people who have listened to, graded, and given [...]

RV Storage Mystery Shops are Vital in this Industry

The folks at Toy Storage Nation are experts in the RV/Boat storage sector and are [...]