YouTube Videos
Tips for Preparing a Vehicle for Storage
Carol Mixon and Jenny Rodrigues of Ohana Self Storage in Honolulu discuss preparing a vehicle [...]
27
May
May
In-Person Customer Service for Self-Storage
When discussing in-person customer service, the focus should be on key areas for improvement: Improving [...]
06
May
May
Improving Your Sales Message in Self-Storage
Practice, Practice, Practice those Sales Skills! We’re going to discuss a variety of topics to [...]
05
May
May
Lithium Batteries in Storage Spaces
The first time I heard about how dangerous lithium batteries can be was on a [...]
01
May
May
Items in Auction Unit Could Belong to Another Creditor with a Perfected Security Interest!
“A perfected security interest is a security interest that has been publicly registered or otherwise [...]
23
Apr
Apr
Making More Money with Your Online Self-Storage Auctions
Online self-storage auctions have become the industry standard, transforming the way self-storage operators process their [...]
23
Apr
Apr
Dealing With Demanding Customers
Who’s Pulling Your Strings? Over the years, I’ve had a variety of managers—many different types, [...]
27
Mar
Mar
Falling Occupancy – What Can You Do?
We need to discuss the current state of the self-storage industry in relation to falling [...]
26
Mar
Mar
Understanding Self-Storage Manager Compensation
Experience Matters! When considering a job in self-storage and contemplating today’s self-storage manager compensation rates, [...]
21
Mar
Mar
Six Critical Telephone Sales Skills
Throughout the five steps of SkilCheck’s Telephone Sales Evaluations, GREETING, INQUIRY, COUNSELING, INVITATION, AND CLOSING, [...]
18
Mar
Mar