SkilCheck Blog

Welcome...

Looking for great resources to boost your customer service?  You found some great ones!

Welcome to our blog, your go-to resource for practical insights and proven strategies in customer service training.

Through our nationwide mystery shopping programs, we support multiple industries with objective feedback that reveals what’s really happening in the customer experience — and then we back it up with impactful customer service training designed to drive measurable improvement.

Here, you’ll find expert perspectives from our owner, Carol Mixon, contributions from our experienced team, and valuable insights from guest bloggers who bring fresh ideas from across the industries we serve.

Whether you're looking to strengthen your team’s performance, boost conversions, or elevate the overall customer journey, our blog is built to help you turn feedback into results.

Mystery Shops Graded by People…Not AI

First and foremost, SkilCheck has in-house evaluators—real people who have listened to, graded, and given [...]

RV Storage Mystery Shops are Vital in this Industry

The folks at Toy Storage Nation are experts in the RV/Boat storage sector and are [...]

The Jenkins Organization Takes Their SkilChecks to the Next Level

While chatting with Jeremy Rollwitz, the Regional Manager at The Jenkins Organization, we discovered that [...]

Advancing Your Position in Self-Storage

I understand that advancing your position in self-storage can be challenging, and it often depends [...]

Explore Amazon’s Services at Your Self-Storage Property

I want to drive more traffic to your store by leveraging Amazon’s services at your [...]

Listening to Your Customers is the Key to Great Customer Service

Do You Have a Lazy Ear? When it comes to selling and having great customer [...]

Handling a Tenant Change of Address

You Must Handle a Tenant’s Change of Address Correctly In self-storage, in order to handle [...]

Mystery Shopping Works Well with StorQuest’s Awesome Company Culture

Gary Sugarman, Chief Operating Officer at The William Warren Group / StorQuest, explains how SkilCheck’s [...]

How Haviland Storage Services Utilizes SkilCheck’s Self-Storage Mystery Shopping

We sat down with Sue Haviland, owner of Haviland Storage Services, to ask her how [...]

Never Skip Performing Due Diligence Self-Storage Audits

Carol Mixon has been working with Wentworth Properties for several years, assisting with due diligence [...]