SkilCheck Blog

Welcome...

Looking for great resources to boost your customer service?  You found some great ones!

Welcome to our blog, your go-to resource for practical insights and proven strategies in customer service training.

Through our nationwide mystery shopping programs, we support multiple industries with objective feedback that reveals what’s really happening in the customer experience — and then we back it up with impactful customer service training designed to drive measurable improvement.

Here, you’ll find expert perspectives from our owner, Carol Mixon, contributions from our experienced team, and valuable insights from guest bloggers who bring fresh ideas from across the industries we serve.

Whether you're looking to strengthen your team’s performance, boost conversions, or elevate the overall customer journey, our blog is built to help you turn feedback into results.

Hiring for Self-Storage
Hiring for Self-Storage and Building a Sales Team

Hiring the Right Team for Your Self-Storage Facility I find the self-storage industry fascinating, mainly [...]

07
Jan
handling customer problems
Handling Customer Problems

Customers are Not Always Right! Employee morale can suffer significantly if your problematic self-storage customers [...]

27
Dec
Improving Customer Service
Improving Our Customer Service…Can We? Yes, ALWAYS!

Let’s chat about improving customer service Well, this last week was a traveling adventure for [...]

09
Oct
follow-up matters
Why Follow-Up Matters in Self-Storage Sales

When it comes to self-storage sales, following up helps to build and maintain relationships with [...]

19
Aug
Interviewing Self-Storage Managers
Advice for Interviewing Self-Storage Managers

I have known Carol for over 3 decades now and I always use SkilCheck Services [...]

03
Apr
self-storage mystery shopping
Why Self-Storage Mystery Shopping Works So Well!

The Importance of self-storage mystery shopping Before self-storage mystery shopping became popular in the industry, [...]

27
Mar
maximizing profits
Maximizing Profits In A Difficult Storage Market!

Times are getting tough among self-storage businesses in America right now! Maximizing profits is getting [...]

18
Mar