YouTube Videos
Why Telephone Mystery Shopping Matters at Your Self-Storage Property
āļø You spend money getting the phone to ring…let our telephone mystery shopping program help [...]
08
Sep
Sep
Why Our Mystery Shopping Prices Arenāt a Mystery
If you have ever visited SkilCheckās website looking for mystery shopping services, you may have [...]
04
Sep
Sep
From the First Call to the Follow-Up: Why Mystery Shopping Matters in Multifamily
From the First Call to the Follow-Up Apartment communities invest a tremendous amount of time [...]
03
Sep
Sep
Understanding Drip Pricing in Self-Storage
You may have heard the term ‘drip pricing’ before, or it may be completely new [...]
02
Sep
Sep
Apartment Leasing Customer Service: Why the Human Touch Still Matters
The Leasing Office Has ChangedāBut Its Purpose Hasnāt The staff in your apartment community leasing [...]
17
Aug
Aug
Better Self-Storage Customer Service Starts With Fast Follow-Up
Thank you to our guest blogger,Ā Shannon Charbonneau of XPS Services! Fast Follow-Up Wins Rentals Self-storage [...]
14
Aug
Aug
Carol Mixon – AZSA Lifetime Achievement Award
A Career Built on Opportunity, Mentorship, and Trust I feel truly honored to receive this [...]
10
Aug
Aug
Human Touch in Customer Service
Technology Should Support Customer ServiceāNot Replace It As we continue to automate our industry, itās [...]
28
Jul
Jul
Beyond the Sales Script
Why Customers Prefer Conversations Customers prefer natural conversations over scripted dialogues. For me, reading from [...]
21
Jul
Jul
Selling On Site with Limited Staff
It is a trend in self-storage and other industries to have limited staff running properties, [...]
01
Jul
Jul