Self-Storage Blog

It Only Takes Seconds to Lose a Customer

Connect with the Customer Right Away A study found that first impressions over the phone [...]

Effectively Asking for the Customer’s Contact Information

I understand that many customers feel hesitant to share their contact details with companies because [...]

Great Customer Service Comes with Mistakes

We All Learn from Our Mistakes We’ve discussed before how anything you want to do [...]

Customer Service Success is the Product of Daily Habits

Excellent Customer Service Skills Don’t Just Happen Effective customer service doesn’t happen overnight. It requires [...]

Review Your Goals to Achieve Them

New Year…New Goals I think that when the new year begins, many of us set [...]

The Benefit of Participating in Community Events

Thanks, Danielle Pancheri of STORAGExperts, for taking the time for this blog interview! Participating in [...]

Help Your Bottom Line with Mystery Shopping

Your First Step Towards a Better Bottom Line Let’s discuss mystery shopping as your first [...]

Make the Self-Storage Customer Feel Welcome

Get Your Greeting in Tip-Top Shape! SkilCheck has evaluated thousands of in-person mystery shops over [...]

Apartment Mystery Shopping:  From a Mystery Shopper’s Perspective

What is the First Thing You Notice When You Arrive to do Your Evaluation? When [...]

Stop Waiving Your Late Fees!

Those Late Fees Are There for a Reason Sometimes managers can be their own worst [...]