SkilCheck Blog

In-Person Mystery Shopping: Why Customer Service Matters in Self-Storage

Most of the managers we routinely mystery shop understand that a great phone call can [...]

Self-Storage Sales Training: Get Rid of the Script

Thank you to our guest blogger, Sheri Barber of StoragePRO Management! Create Better Self-Storage Sales [...]

Self-Storage Manager Customer Service: Your Greatest Competitive Advantage

The self-storage market is competitive. Strong self-storage manager customer service can be one of your [...]

Why Telephone Mystery Shopping Matters at Your Self-Storage Property

☎️ You spend money getting the phone to ring…let our telephone mystery shopping program help [...]

Why Our Mystery Shopping Prices Aren’t a Mystery

If you have ever visited SkilCheck’s website looking for mystery shopping services, you may have [...]

From the First Call to the Follow-Up: Why Mystery Shopping Matters in Multifamily

From the First Call to the Follow-Up Apartment communities invest a tremendous amount of time [...]

Understanding Drip Pricing in Self-Storage

You may have heard the term ‘drip pricing’ before, or it may be completely new [...]

Apartment Leasing Customer Service: Why the Human Touch Still Matters

The Leasing Office Has Changed—But Its Purpose Hasn’t The staff in your apartment community leasing [...]

Better Self-Storage Customer Service Starts With Fast Follow-Up

Thank you to our guest blogger, Shannon Charbonneau of XPS Services! Fast Follow-Up Wins Rentals Self-storage [...]

Carol Mixon – AZSA Lifetime Achievement Award

A Career Built on Opportunity, Mentorship, and Trust I feel truly honored to receive this [...]