SkilCheck Blog

Welcome...

Looking for great resources to boost your customer service?  You found some great ones!

Welcome to our blog, your go-to resource for practical insights and proven strategies in customer service training.

Through our nationwide mystery shopping programs, we support multiple industries with objective feedback that reveals what’s really happening in the customer experience — and then we back it up with impactful customer service training designed to drive measurable improvement.

Here, you’ll find expert perspectives from our owner, Carol Mixon, contributions from our experienced team, and valuable insights from guest bloggers who bring fresh ideas from across the industries we serve.

Whether you're looking to strengthen your team’s performance, boost conversions, or elevate the overall customer journey, our blog is built to help you turn feedback into results.

The Importance of a Self-Storage Operations Manual

Thank you to our guest blogger, Sue Haviland of Haviland Storage Services! Don’t Re-invent the [...]

Enhancing the Curb Appeal of Your Self-Storage Facility

Property Maintenance is Your Company’s First Impression Enhancing the curb appeal of your self-storage facility [...]

Embracing Mistakes is Part of the Learning Process

Not Every Telephone Mystery Shop Will Be a Perfect Score One of our constant reminders [...]

Making the Sale in Apartment Leasing

First Impressions at an Apartment Community One important lesson I’ve learned over my 30 years [...]

Helping Self-Storage Customers Solve a Problem

How You Start Your Storage Inquiry Call Makes All the Difference At SkilCheck, we believe [...]

The Importance of Consistent Service in Apartment Communities

Our apartment community evaluators at SkilCheck have observed that it has become increasingly common for [...]

Self-Storage Restroom Maintenance

Your Clean, Maintained Restroom Speaks Volumes to the Store’s Customer Service The topic of self-storage [...]

Your Storage Facility Reviews Matter More Than Ever

Thanks so much to our guest blogger, Kale Leavitt of StorageReach, for some amazing statistics [...]

Why Get a Moving Truck for Your Storage Property?

Thanks so much, Chelsea Carter of On The Move, Inc., for guest blogging with us! [...]

The Keys to Better Employee Performance

Many thanks to our guest blogger Sydnie Wilda, Business Development Manager at Anytime Storage Property [...]