SkilCheck Blog

Welcome...

Looking for great resources to boost your customer service?  You found some great ones!

Welcome to our blog, your go-to resource for practical insights and proven strategies in customer service training.

Through our nationwide mystery shopping programs, we support multiple industries with objective feedback that reveals what’s really happening in the customer experience — and then we back it up with impactful customer service training designed to drive measurable improvement.

Here, you’ll find expert perspectives from our owner, Carol Mixon, contributions from our experienced team, and valuable insights from guest bloggers who bring fresh ideas from across the industries we serve.

Whether you're looking to strengthen your team’s performance, boost conversions, or elevate the overall customer journey, our blog is built to help you turn feedback into results.

setting your self storage goals
Review Your Goals to Achieve Them

New Year…New Goals I think that when the new year begins, many of us set [...]

29
Dec
Community Events for Self-Storage
The Benefit of Participating in Community Events

Thanks, Danielle Pancheri of STORAGExperts, for taking the time for this blog interview! Participating in [...]

03
Dec
mystery shopping
Help Your Bottom Line with Mystery Shopping

Your First Step Towards a Better Bottom Line Let’s discuss mystery shopping as your first [...]

06
Nov
Make the Self-Storage Customer Feel Welcome
Make the Self-Storage Customer Feel Welcome

Get Your Greeting in Tip-Top Shape! SkilCheck has evaluated thousands of in-person mystery shops over [...]

29
Oct
Apartment Mystery Shopping - From a Shopper's Perspective
Apartment Mystery Shopping:  From a Mystery Shopper’s Perspective

What is the First Thing You Notice When You Arrive to do Your Evaluation? When [...]

24
Oct
Stop Waiving Your Late Fees
Stop Waiving Your Late Fees!

Those Late Fees Are There for a Reason Sometimes managers can be their own worst [...]

09
Oct
Apartment Manager Training
Apartment Manager Training

A Step-by-Step Guide to Sales Training What is the most important sales feature of your [...]

30
Sep
Free Telephone Mystery Shop
Your First Telephone Mystery Shop with Us is Free!

We Want You to See Our Service in Action At SkilCheck, we realized that offering [...]

21
Jul
Managing Vagrancy in Self Storage
Managing Vagrancy in Self-Storage

I’d like to discuss a challenging topic: managing vagrancy in self-storage facilities. This is not [...]

09
Jun
using AI for your manager interviews
Using AI for Your Manager Interviews…Not Always the Best Idea

We recently came across an article on Yahoo.com that spoke to using AI for your [...]

02
Jun