We hire and send a local resident to your apartment complex to assess the appeal of your apartment community and the customer service offered by your staff. You receive an in-depth report featuring recorded audio, discreetly taken photos, and valuable feedback to enhance your community experience!
Unlock the potential of your community with our apartment mystery shops, which are specifically designed to capture the perspectives of local residents. While your in-house team handles rate management and competitive analysis, it is crucial to understand how potential renters perceive your property. By discovering their willingness to choose one of your apartments, you can see how it is influenced by the insights they gain from your leasing agents’ sales presentations. Furthermore, you can refine your approach by actively tuning into potential renters’ views.
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Our apartment mystery shopping services began as our self-storage clients ventured into the multi-housing sector and expanded their offerings. At SkilCheck, we offer a comprehensive apartment mystery shop program, complete with an evaluation form designed to showcase the unique aspects and benefits of your community. Furthermore, we also provide fully customized apartment mystery shop forms at no extra cost.Â
Our apartment mystery shopping services began when our self-storage clients ventured into the multi-housing sector and expanded their offerings. At SkilCheck, we offer a comprehensive apartment mystery shop program that includes an evaluation form to showcase the unique aspects and benefits of your community. We also provide fully customized apartment mystery shop forms at no extra cost. Together, we can enhance your customer experience!
With these thorough evaluations, SkilCheck helps you understand your performance and identify areas for improvement. So, let’s work together to ensure your apartment community meets and exceeds customer expectations!
SkilCheck has a vast network of millions of shoppers across the country. If you require different shoppers for each of your assignments, we can accommodate that request. Our shoppers enjoy the opportunity to visit multiple locations in their area, and we allow this unless you specify otherwise.
Shoppers document their visit using a smartphone, watch, or other device. This serves as a crucial training tool for all in-person mystery shopping evaluations. Not only will you receive honest feedback from the shopper about the condition of your apartment community, but you will also be able to hear the agent’s sales presentation while with the shopper on the premises. Additionally, this allows our editors to carefully review the evaluation for any mistakes carefully, ensuring that your staff receives a fair score. We have professional SkilCheck editors making sure your shops are done correctly.  Click here to learn more about them!
Admins in your company receive unique logins that allow them to access all or selected locations, depending on your choice. Additionally, employees can have unique logins to view only their scores and shop evaluation forms, if preferred. You can log in to your SkilCheck dashboard here.
All our evaluation forms are fully customizable at no additional cost. And yes, you can view the form before any shop is completed.
The state of Nevada has very strict laws regarding in-person mystery shopping. Shoppers in Nevada must carry special licenses and charge extra for their time and work. While you will still receive all the great features of our in-person shops, please note that the price is slightly higher.
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