YouTube VideosBecome a Mystery shopper
SkilCheck is always looking for telephone and in-person mystery shoppers nationwide. It is FREE to register as a shopper with us!
REGISTER TO SHOP WITH US
You will be redirected to and registering as a mystery shopper with ISecretShop.com.
Are you looking for a rewarding opportunity to earn extra income while helping us train our customers to have outstanding customer service? If so, then consider becoming a mystery shopper with SkilCheck! We not only harness the power of the ISecretShop.com mystery shopping platform, but we also bring you an array of exciting mystery shopping jobs that are both flexible and engaging. Consequently, you’ll have the chance to enhance your skills while contributing to excellent customer service.
When you register as a mystery shopper with us, you unlock access to a range of exciting telephone and in-person mystery shop opportunities that are regularly updated. You can engage in real-world shopping experiences while getting paid for your insights and observations. In this role, you earn money while sharpening your communication skills, honing your observational abilities, and interacting with friendly salespeople. This unique combination of benefits leads to a truly rewarding experience.
Don’t let this incredible opportunity pass you by. Join a community of enthusiastic shoppers who value their opinions and actively contribute to improving customer service standards. With SkilCheck, your feedback will be heard and will directly impact how companies operate.
FAQ’s
What Does an In-Person Self-Storage Mystery Shop Include?
Our mystery shoppers actively observe a range of vital aspects during their interactions. Here’s a glimpse into what they focus on:
MEDIA FILES
- Audio File of the Visit: Shoppers record their interactions during in-person visits (ensuring they have company consent and comply with state regulations).
- Photos: Mystery shoppers discreetly capture a series of photographs showcasing the parking lot, storage property, and restroom facilities. These images highlight specific areas that may need improvements.
EMPLOYEE FEEDBACK
- A Warm Welcome: Did the employee greet you promptly and with a friendly demeanor, creating an inviting atmosphere from the start of your visit?
- Appropriate Introduction: Was there a proper introduction when the employee introduced themselves and asked for your name? This personal touch significantly enhances customer rapport.
- Employee Appearance: Did you feel that the employee was well-groomed and dressed professionally, reflecting positively on the company?
PROPERTY FEEDBACK
- Tour Invitation:
Was there an invitation for you to tour the storage property? A guided tour showcases the facility’s features and fosters trust with potential customers. - Helpful Moving and Storing Tips: Did the employee provide practical tips or useful information about moving or storing items, such as efficient packing advice or suitable storage unit options?
- Restrooms: Are the restrooms clean and well-stocked with towels, soap, and other essentials for potential and current tenants?
- Emphasis on Security: Did the employee communicate the security measures in place at the property, instilling confidence in the safety of your belongings?
- Call to Action: Were you encouraged to sign a rental agreement or secure a storage space during your visit? This proactive approach converts inquiries into sales.
- Marketing Materials: Was a business card, brochure, or other marketing material provided with further information about the facility and its offerings?
- Effort to Earn Your Business: Did the employee demonstrate genuine interest in earning your business? Look for personalized suggestions or attentive responses to your questions.
- Overall Property Condition: What was your impression of the property’s cleanliness and maintenance? A well-kept facility boosts customer perception and trust.
Through these thorough evaluations, SkilCheck helps our clients understand employee performance and identify areas for improvement. for improvement.
How to Perform a Telephone Mystery Shop
MEDIA FILES
- Audio File of the Conversation: Shoppers use a built-in feature on the ISecretShop.com platform to call and record their conversations with the assigned employees for mystery shopping. After the call ends, the system automatically attaches the audio recording to each shop. There’s no need for any additional apps or software beyond ISecretShop.com.
NO SCRIPT
- Be Yourself! We aim to create a natural and organic conversation between the shopper and the employee, so we do not provide scripts. Enjoy your shopping experiences and feel free to modify your scenarios as needed to keep them engaging and interactive.
NO QUESTIONS TO ANSWER
- It’s simply a conversation! Your job is to manage the conversation during these mystery shops. We don’t require any feedback from you.
- Follow-Up Shops: Occasionally, you may receive a request to complete a shop that checks whether the employee followed up with you. These requests are rare and offer slightly higher pay for the extra time involved.
- We Do the Grading! SkilCheck employs in-house evaluators to grade all telephone mystery shops, allowing you to focus on having an engaging conversation instead of filling out forms or responding to questions while you speak.