SkilCheck Blog

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Looking for great resources to boost your customer service?  You found some great ones!

Welcome to our blog, your go-to resource for practical insights and proven strategies in customer service training.

Through our nationwide mystery shopping programs, we support multiple industries with objective feedback that reveals what’s really happening in the customer experience — and then we back it up with impactful customer service training designed to drive measurable improvement.

Here, you’ll find expert perspectives from our owner, Carol Mixon, contributions from our experienced team, and valuable insights from guest bloggers who bring fresh ideas from across the industries we serve.

Whether you're looking to strengthen your team’s performance, boost conversions, or elevate the overall customer journey, our blog is built to help you turn feedback into results.

The Value of Quick Breaks for Self-Storage Managers
The Value of Quick Breaks for Self-Storage Managers

Slumps and Stress Happen to Everyone Some self-storage managers experience slumps and stress in their [...]

22
Jun
Customer Service Skills - Upset Customers
Lean on Your Customer Service Skills When Faced with Upset Customers

How You Approach a Problem Says a Lot I believe the way you handle a [...]

15
Jun
alternate contact
Understanding the Alternate Contact on a Self-Storage Rental Agreement

What Is an Alternate Contact? The alternate contact is someone we contact if we can’t [...]

09
Jun
apartment telephone mystery shops
Apartment Telephone Mystery Shops Can Help Create a Great First Impression

Wow Your Potential Tenants on the Phone When a leasing agent answers the phone at [...]

08
Jun
leasing agent response time
Leasing Agent Response Time Matters

Tenants Want Instant Gratification from Your Customer Service I think the internet has a significant [...]

27
Apr
self-storage operations manual
The Importance of a Self-Storage Operations Manual

Thank you to our guest blogger, Sue Haviland of Haviland Storage Services! Don’t Re-invent the [...]

06
Apr
Enhance Your Curb Appeal
Enhancing the Curb Appeal of Your Self-Storage Facility

Property Maintenance is Your Company’s First Impression Enhancing the curb appeal of your self-storage facility [...]

03
Apr
embracing mistakes is part of the learning process
Embracing Mistakes is Part of the Learning Process

Not Every Telephone Mystery Shop Will Be a Perfect Score One of our constant reminders [...]

30
Mar
making the sale in apartment leasing
Making the Sale in Apartment Leasing

First Impressions at an Apartment Community One important lesson I’ve learned over my 30 years [...]

26
Mar
helping self-storage customers solve a problem
Helping Self-Storage Customers Solve a Problem

How You Start Your Storage Inquiry Call Makes All the Difference At SkilCheck, we believe [...]

23
Mar