YouTube Videos
Interviewing Candidates for Customer Service Positions
Follow a Structured Interview Process When searching for a suitable candidate for customer service and [...]
16
Feb
Feb
Getting Back to Marketing Basics Works
Many thanks to our guest blogger Sara Cowie, owner and operator at My Self Storage [...]
10
Feb
Feb
Listen Closely to Your Customers and Reply Well
Are You Tuned in and Listening to Your Customers? Employees often struggle to listen effectively, [...]
09
Feb
Feb
Follow-Up Phone Calls Lead to Sales
Thank you to our guest blogger Kathleen Frazer, District Manager of Reliable Storage! A Follow-Up [...]
30
Jan
Jan
Positive Customer Service Touchpoints
Recently, I had hip surgery, and I’ve noticed that the medical field is becoming increasingly [...]
26
Jan
Jan
It Only Takes Seconds to Lose a Customer
Connect with the Customer Right Away A study found that first impressions over the phone [...]
19
Jan
Jan
Effectively Asking for the Customer’s Contact Information
I understand that many customers feel hesitant to share their contact details with companies because [...]
15
Jan
Jan
Great Customer Service Comes with Mistakes
We All Learn from Our Mistakes We’ve discussed before how anything you want to do [...]
12
Jan
Jan
Customer Service Success is the Product of Daily Habits
Excellent Customer Service Skills Don’t Just Happen Effective customer service doesn’t happen overnight. It requires [...]
05
Jan
Jan
Review Your Goals to Achieve Them
New Year…New Goals I think that when the new year begins, many of us set [...]
29
Dec
Dec