YouTube VideosSelf-Storage MYSTERY SHOPPING, TRAINING, & CONSULTING
Our expert team offers everything from self-storage telephone or in-person mystery shops to self-storage operations consultations and complete facility evaluations. Reach out today to learn more!
IN-PERSON MYSTERY SHOPS
Our in-person mystery shopping services actively enhance the self-storage industry. With each evaluation, we provide a comprehensive report from our mystery shopper, featuring multiple photos from their visit and an audio recording of their conversation with your staff. Our mystery shoppers evaluate key elements of the customer experience, including staff interactions, facility cleanliness, and the overall service environment. You can use the detailed reports and audio recordings in staff training sessions to boost customer service skills and operational efficiency. Ultimately, our mystery shopping services empower businesses to maintain high standards of customer service, pinpoint training needs, and ensure a consistent customer experience across all locations.
TELEPHONE Mystery Shopping
Elevate your self-storage business with our self-storage telephone mystery shop. Included with our telephone mystery shops, we also offer live monthly training, coaching, and educational webinars to enhance your team’s skills. Furthermore, our detailed reports track key metrics, ensuring that your self-storage managers and employees stay ahead of the competition. After the completion of your mystery shop, we invite you to join our exceptional monthly training sessions to maintain consistent performance in SkilCheck’s telephone mystery shopping program. So, take action now!
Self-Storage Audits
Our owner, Carol Mixon, has been a leading expert in self-storage for over 40 years, actively helping owners and operators navigate the industry. Also, Carol is renowned for her innovative audit techniques, and she has penned numerous articles for Inside Self-Storage on a variety of storage-related topics. Self-storage auditing poses distinct challenges, especially when identifying opportunities for embezzlement. So, at SkilCheck, we provide comprehensive, tailored auditing services specifically designed for this unique industry. Whether you’re seeking a due diligence audit for a potential purchase or investigating embezzlement through a theft audit, you can trust Carol Mixon’s extensive experience to ensure these audits are conducted effectively.
FREE SELF-STORAGE MANAGER TRAINING
Training your self-storage manager involves more than just analyzing a mystery shop score. Therefore, after completing their mystery shopping, we invite you and your self-storage managers to participate in our monthly hour-long training sessions. During these sessions, you’ll have the opportunity to engage with various self-storage phone shops and learn directly from peers across the country. Additionally, this valuable training is included with every telephone mystery shop.
Time to Elevate Your Storage Facility
Self-Storage facilities are easy to understand but difficult to master. Let us help you today with Excellent Training, Professional Consulting or Management of your facility. Our mission is to help your facility excel the way it’s supposed to.