---

We Want You to See Our Service in Action

At SkilCheck, we realized that offering a free telephone mystery shop is a way to introduce our product to potential customers in the storage industry, where we truly specialize. While there are other companies that provide mystery shopping services, their expertise doesn’t compare to ours. We add an extra layer of depth to our evaluations, making them significantly more valuable.

Our process goes beyond having a shopper conduct a telephone call. We record these interactions and gather information, allowing our evaluators to score the performance with their self-storage expertise. Our in-house evaluators have been with us for decades. Our evaluators know precisely what to look for, and we take a different approach for phone evaluations. Instead of letting a mystery shopper score the call without guidance, our professional, in-house sales evaluators listen to the calls and provide the scores. Mystery shoppers may not fully grasp storage-specific jargon, leading them to misinterpret certain responses.

Unlike many other companies that offer a set score without the option for reevaluation, we focus on customization. Other companies might provide a rigid form, but we understand that storage owners can have highly detailed expectations. Whether they want a specific point system or detailed evaluations, we accommodate them. Supporting their training is vital, ensuring that what they emphasize in their training is reflected in the assessment of their sales and service techniques. For instance, if they expect a greeting like “Hi, how are you doing today?” when a customer walks into the office, we’ll look for that level of detail.

We use human evaluators to score your telephone mystery shops…NOT AI. This distinction is crucial because artificial intelligence cannot yet detect nuances like sarcasm or a friendly tone when translating words on a page. For example, a response that might seem friendly on paper may not come across the same way in practice. Evaluators pick up on these subtleties, which AI simply cannot do.

So, why not take advantage of this opportunity? Your first telephone mystery shop with SkilCheck is completely free, with no hidden catch!