YouTube VideosIn-person Mystery Shops for Self Storage
We send a local shopper to your self-storage facility to evaluate in-person and provide you with a report that includes recorded audio, photos, and feedback!
self-storage
In-Person Mystery ShopS
The outcomes are undeniable! Within just one month, your self-storage facility can experience significant enhancements in customer service, sales, and overall property appeal in the eyes of prospective customers.
In-Person Customer Service for Self-Storage
When discussing in-person customer service, [...]
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SkilCheck sets the gold standard for in-person mystery shopping at self-storage facilities nationwide. Moreover, our team designs comprehensive evaluation forms tailored to your storage facility’s specific needs. We take pride in offering fully customized in-person shopping evaluation forms at no extra cost to you. Let’s work together to enhance your customer experience!
What Does an In-Person Self-Storage Mystery Shop Include?
Our mystery shoppers are trained to observe a range of vital aspects during their interactions. So, here is a small sample of the items they look for:
MEDIA FILES
- Audio File of the Visit: Shoppers are required to audio-record their interactions during their in-person visits (with your consent). And by listening to these audio files, you can assess the quality of service provided, identify areas for improvement, and celebrate successes.
- Photos:Â Â The shopper provides a series of photographs (discreetly) capturing various locations, including the parking lot, the storage property, and the restroom facilities. These images highlight specific areas that may require improvement.Â
EMPLOYEE FEEDBACK
- A Warm Welcome: Did the employee greet you promptly and with a friendly demeanor, creating an inviting atmosphere from the moment you arrived?
- Appropriate Introduction: Was the employee’s introduction appropriate, including a request for the shopper’s name? Because this personal touch can significantly enhance customer rapport, we pay close attention to it.
- Employee Appearance: Did the employee present themselves well and dress professionally, thus positively reflecting on the company?
PROPERTY FEEDBACK
- Tour Invitation: Before the shopper could ask, did the employee
extend an invitation to tour the storage property? A guided tour can showcase the facility’s features and build trust with potential customers. - Helpful Moving and Storing Tips: Did the employee provide practical tips or useful information about moving or storing items? This can include advice on efficient packing, suggestions for the best types of storage units, or details about any services the facility offers to assist with the moving process.
- Restrooms: Are the restrooms clean and available for potential and current tenants? Do the facilities provide towels, soap, and other necessities?
- Emphasis on Security: Was the employee able to effectively communicate the security measures in place at the property, thus instilling confidence in the safety of your belongings?
- Call to Action: Did the employee encourage you to sign a rental agreement or secure a storage space during your visit? This proactive approach can effectively convert inquiries into sales.
- Marketing Materials: To provide further information about the facility and its offerings, were you presented with a business card, brochure, or other marketing materials?
- Effort to Earn Your Business: Was the employee genuinely interested in earning your business? Indicators might include personalized suggestions or attentive responses to your questions.
- Overall Property Condition: What was your impression of the property’s cleanliness and
 maintenance? A well-kept facility enhances customer perception and trust.
With these thorough evaluations, SkilCheck helps you understand your performance and identify areas for improvement. So, let’s work together to ensure your self-storage facility meets and exceeds customer expectations!