Author Archives: Carol Mixon - SkilCheck

Carol Mixon – AZSA Lifetime Achievement Award

A Career Built on Opportunity, Mentorship, and Trust I feel truly honored to receive this [...]

Human Touch in Customer Service

Technology Should Support Customer Service—Not Replace It As we continue to automate our industry, it’s [...]

Beyond the Sales Script

Why Customers Prefer Conversations Customers prefer natural conversations over scripted dialogues. For me, reading from [...]

Selling On Site with Limited Staff

It is a trend in self-storage and other industries to have limited staff running properties, [...]

Lean on Your Customer Service Skills When Faced with Upset Customers

How You Approach a Problem Says a Lot I believe the way you handle a [...]

Understanding the Alternate Contact on a Self-Storage Rental Agreement

What Is an Alternate Contact? The alternate contact is someone we contact if we can’t [...]

Leasing Agent Response Time Matters

Tenants Want Instant Gratification from Your Customer Service I think the internet has a significant [...]

Enhancing the Curb Appeal of Your Self-Storage Facility

Property Maintenance is Your Company’s First Impression Enhancing the curb appeal of your self-storage facility [...]

Making the Sale in Apartment Leasing

First Impressions at an Apartment Community One important lesson I’ve learned over my 30 years [...]

Self-Storage Restroom Maintenance

Your Clean, Maintained Restroom Speaks Volumes to the Store’s Customer Service The topic of self-storage [...]