When discussing in-person customer service, the focus should be on key areas for improvement: Improving in a Competitive Market I love to sell, which is a positive thing. Currently, we’re facing a very competitive market in self-storage. Supply is abundant, but we lack customer demand. On top of that, the economy is a bit tough […]
Practice, Practice, Practice those Sales Skills! We’re going to discuss a variety of topics to help you become better at what you do. Improvement comes from continuous practice, and one of the first things to remember is that you are the only person who can change yourself. While others can influence and assist you in […]
The first time I heard about how dangerous lithium batteries can be was on a plane. The airline mentioned that you can’t store lithium batteries, especially underneath the plane, because they could overheat and explode, causing a fire. That doesn’t sound good for a flight! The airline industry realized there were issues with lithium batteries […]
“A perfected security interest is a security interest that has been publicly registered or otherwise established in a way that gives the creditor priority over other creditors who may also have an interest in the same collateral. This means that the creditor with the perfected security interest has the right to take possession of the collateral […]
Online self-storage auctions have become the industry standard, transforming the way self-storage operators process their liens in a timely and effective manner. Making more money with your online self-storage auctions is as simple as implementing these 3 tips into your next online auction. Tip Number 1: Ensure That Your Lighting and Camera Quality are Excellent […]
Who’s Pulling Your Strings? Over the years, I’ve had a variety of managers—many different types, each with their own approach to dealing with demanding customers. Customer demands drove some, while others had assistants who were more assertive than they were, which led to frustration over choices like color schemes. Vendors also played a role; for […]
We need to discuss the current state of the self-storage industry in relation to falling occupancy numbers. We are experiencing a decline in occupancy rates, which has been somewhat challenging. Although we initially recovered from COVID-19 quite well, the economy is now not performing as strongly. So, what can we do about it? I want […]
Experience Matters! When considering a job in self-storage and contemplating today’s self-storage manager compensation rates, one of the most important factors to consider is the managers’ experience. Experience truly does matter in terms of salary; generally, the more experience a person has, the higher their earnings tend to be. I have several employees who have […]
Throughout the five steps of SkilCheck’s Telephone Sales Evaluations, GREETING, INQUIRY, COUNSELING, INVITATION, AND CLOSING, you will repeatedly apply the following critical sales skills: How you apply these skills will determine your effectiveness and adaptability in your telephone sales skills. These skills come into play repeatedly throughout the sales process. As you greet the customer, […]
While I was at a recent Self-Storage Association conference, I received several comments about our monthly SkilCheck customer roundtables, where we offer free self-storage manager training. Many managers approached me and mentioned that they enjoyed attending them. They said things like, “We love your roundtables!” One individual even shared that they had just attended the […]
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