Author Archives: Carol Mixon - SkilCheck

Enhancing the Curb Appeal of Your Self-Storage Facility

Property Maintenance is Your Company’s First Impression Enhancing the curb appeal of your self-storage facility [...]

Making the Sale in Apartment Leasing

First Impressions at an Apartment Community One important lesson I’ve learned over my 30 years [...]

Self-Storage Restroom Maintenance

Your Clean, Maintained Restroom Speaks Volumes to the Store’s Customer Service The topic of self-storage [...]

Interviewing Candidates for Customer Service Positions

Follow a Structured Interview Process When searching for a suitable candidate for customer service and [...]

Positive Customer Service Touchpoints

Recently, I had hip surgery, and I’ve noticed that the medical field is becoming increasingly [...]

Effectively Asking for the Customer’s Contact Information

I understand that many customers feel hesitant to share their contact details with companies because [...]

Review Your Goals to Achieve Them

New Year…New Goals I think that when the new year begins, many of us set [...]

The Benefit of Participating in Community Events

Thanks, Danielle Pancheri of STORAGExperts, for taking the time for this blog interview! Participating in [...]

Help Your Bottom Line with Mystery Shopping

Your First Step Towards a Better Bottom Line Let’s discuss mystery shopping as your first [...]

Make the Self-Storage Customer Feel Welcome

Get Your Greeting in Tip-Top Shape! SkilCheck has evaluated thousands of in-person mystery shops over [...]