Category Archives: Customer Service

Better Self-Storage Customer Service Starts With Fast Follow-Up

Thank you to our guest blogger, Shannon Charbonneau of XPS Services! Fast Follow-Up Wins Rentals Self-storage [...]

Human Touch in Customer Service

Technology Should Support Customer Service—Not Replace It As we continue to automate our industry, it’s [...]

Beyond the Sales Script

Why Customers Prefer Conversations Customers prefer natural conversations over scripted dialogues. For me, reading from [...]

Lean on Your Customer Service Skills When Faced with Upset Customers

How You Approach a Problem Says a Lot I believe the way you handle a [...]

Embracing Mistakes is Part of the Learning Process

Not Every Telephone Mystery Shop Will Be a Perfect Score One of our constant reminders [...]

Helping Self-Storage Customers Solve a Problem

How You Start Your Storage Inquiry Call Makes All the Difference At SkilCheck, we believe [...]

The Keys to Better Employee Performance

Many thanks to our guest blogger Sydnie Wilda, Business Development Manager at Anytime Storage Property [...]

Listen Closely to Your Customers and Reply Well

Are You Tuned in and Listening to Your Customers? Employees often struggle to listen effectively, [...]

Follow-Up Phone Calls Lead to Sales

Thank you to our guest blogger Kathleen Frazer, District Manager of Reliable Storage! A Follow-Up [...]

Positive Customer Service Touchpoints

Recently, I had hip surgery, and I’ve noticed that the medical field is becoming increasingly [...]