Experience Matters! When considering a job in self-storage and contemplating today’s self-storage manager compensation rates, one of the most important factors to consider is the managers’ experience. Experience truly does matter in terms of salary; generally, the more experience a person has, the higher their earnings tend to be. I have several employees who have […]
Throughout the five steps of SkilCheck’s Telephone Sales Evaluations, GREETING, INQUIRY, COUNSELING, INVITATION, AND CLOSING, you will repeatedly apply the following critical sales skills: How you apply these skills will determine your effectiveness and adaptability in your telephone sales skills. These skills come into play repeatedly throughout the sales process. As you greet the customer, […]
While I was at a recent Self-Storage Association conference, I received several comments about our monthly SkilCheck customer roundtables, where we offer free self-storage manager training. Many managers approached me and mentioned that they enjoyed attending them. They said things like, “We love your roundtables!” One individual even shared that they had just attended the […]
Great Sales Skills Help Every Aspect of Store Operations Improving sales skills is essential for self-storage employees, particularly in a competitive market. Employees can significantly increase their closing ratios by enhancing their ability to close deals both over the phone and in person. This increase boosts the company’s revenue and enhances customer satisfaction and loyalty. […]
There Are Different Types of Self-Storage Fees In self-storage, there are various types of fees to consider. First, we have administrative fees. Many facilities now charge these instead of requiring a deposit. In the past, deposits were common but returning them could be a hassle. The shift to administrative fees has made the process smoother […]
First and foremost, SkilCheck has in-house evaluators—real people who have listened to, graded, and given feedback on thousands of telephone mystery shop calls and in-person mystery shops. We Understand Human Engagement What we have learned over the years is that AI simply cannot pick up on the nuances of tone of voice, employee empathy, and […]
The folks at Toy Storage Nation are experts in the RV/Boat storage sector and are big proponents of RV storage mystery shops for the managers who run these amazing properties. Competition for new customers has become fierce in the last few years. It’s essential to ensure all staff members are at the top of their […]
While chatting with Jeremy Rollwitz, the Regional Manager at The Jenkins Organization, we discovered that this remarkable team takes their SkilCheck mystery shops very seriously. They help create a positive and healthy competitive environment where everyone is focused on the company’s growth. How Has the Jenkins Organization Used Their SkilCheck Mystery Shops Over the Years? […]
I understand that advancing your position in self-storage can be challenging, and it often depends on your current situation, such as your employment status within a company and the size of the organization. Every company has a hierarchy, which can vary significantly between small storage operators and large REITs (Real Estate Investment Trusts). Both types […]
I want to drive more traffic to your store by leveraging Amazon’s services at your self-storage property. One concerning issue that has become prevalent is package theft, often referred to as “porch piracy.” We’ve seen multiple incidents captured on surveillance cameras, showcasing individuals stealing packages from doorsteps. The statistics surrounding this issue are staggering. In […]
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