Category Archives: Customer Service

Embracing Mistakes is Part of the Learning Process

Not Every Telephone Mystery Shop Will Be a Perfect Score One of our constant reminders [...]

Helping Self-Storage Customers Solve a Problem

How You Start Your Storage Inquiry Call Makes All the Difference At SkilCheck, we believe [...]

The Keys to Better Employee Performance

Many thanks to our guest blogger Sydnie Wilda, Business Development Manager at Anytime Storage Property [...]

Listen Closely to Your Customers and Reply Well

Are You Tuned in and Listening to Your Customers? Employees often struggle to listen effectively, [...]

Follow-Up Phone Calls Lead to Sales

Thank you to our guest blogger Kathleen Frazer, District Manager of Reliable Storage! A Follow-Up [...]

Positive Customer Service Touchpoints

Recently, I had hip surgery, and I’ve noticed that the medical field is becoming increasingly [...]

Review Your Goals to Achieve Them

New Year…New Goals I think that when the new year begins, many of us set [...]

Help Your Bottom Line with Mystery Shopping

Your First Step Towards a Better Bottom Line Let’s discuss mystery shopping as your first [...]

Make the Self-Storage Customer Feel Welcome

Get Your Greeting in Tip-Top Shape! SkilCheck has evaluated thousands of in-person mystery shops over [...]

Apartment Mystery Shopping:  From a Mystery Shopper’s Perspective

What is the First Thing You Notice When You Arrive to do Your Evaluation? When [...]