Category Archives: Self-Storage

In-Person Mystery Shopping: Why Customer Service Matters in Self-Storage

Most of the managers we routinely mystery shop understand that a great phone call can [...]

Self-Storage Sales Training: Get Rid of the Script

Thank you to our guest blogger, Sheri Barber of StoragePRO Management! Create Better Self-Storage Sales [...]

Self-Storage Manager Customer Service: Your Greatest Competitive Advantage

The self-storage market is competitive. Strong self-storage manager customer service can be one of your [...]

Why Telephone Mystery Shopping Matters at Your Self-Storage Property

☎️ You spend money getting the phone to ring…let our telephone mystery shopping program help [...]

Understanding Drip Pricing in Self-Storage

You may have heard the term ‘drip pricing’ before, or it may be completely new [...]

Better Self-Storage Customer Service Starts With Fast Follow-Up

Thank you to our guest blogger, Shannon Charbonneau of XPS Services! Fast Follow-Up Wins Rentals Self-storage [...]

Human Touch in Customer Service

Technology Should Support Customer Service—Not Replace It As we continue to automate our industry, it’s [...]

Beyond the Sales Script

Why Customers Prefer Conversations Customers prefer natural conversations over scripted dialogues. For me, reading from [...]

The Value of Quick Breaks for Self-Storage Managers

Slumps and Stress Happen to Everyone Some self-storage managers experience slumps and stress in their [...]

Lean on Your Customer Service Skills When Faced with Upset Customers

How You Approach a Problem Says a Lot I believe the way you handle a [...]