Category Archives: Management

The Importance of a Self-Storage Operations Manual

Thank you to our guest blogger, Sue Haviland of Haviland Storage Services! Don’t Re-invent the [...]

Embracing Mistakes is Part of the Learning Process

Not Every Telephone Mystery Shop Will Be a Perfect Score One of our constant reminders [...]

Helping Self-Storage Customers Solve a Problem

How You Start Your Storage Inquiry Call Makes All the Difference At SkilCheck, we believe [...]

Your Storage Facility Reviews Matter More Than Ever

Thanks so much to our guest blogger, Kale Leavitt of StorageReach, for some amazing statistics [...]

The Keys to Better Employee Performance

Many thanks to our guest blogger Sydnie Wilda, Business Development Manager at Anytime Storage Property [...]

Interviewing Candidates for Customer Service Positions

Follow a Structured Interview Process When searching for a suitable candidate for customer service and [...]

Getting Back to Marketing Basics Works

Many thanks to our guest blogger Sara Cowie, owner and operator at My Self Storage [...]

Follow-Up Phone Calls Lead to Sales

Thank you to our guest blogger Kathleen Frazer, District Manager of Reliable Storage! A Follow-Up [...]

Apartment Mystery Shopping:  From a Mystery Shopper’s Perspective

What is the First Thing You Notice When You Arrive to do Your Evaluation? When [...]

Stop Waiving Your Late Fees!

Those Late Fees Are There for a Reason Sometimes managers can be their own worst [...]