Are you ready for your employees’ telephone sales skills to improve? We can make it happen….NOW!!
YOUR FIRST TELEPHONE SHOP IS FREE!
The Phone Call
The telephone mystery shopper calls and records your employee's sales presentation posing as a potential customer using a local phone number to your store. Shoppers inquire about prices and availability, giving your employee a sales opportunity.
Your telephone mystery shop is evaluated by one of our professional customer service evaluators. Yes, we can make you a customized telephone mystery shopping evaluation form at no charge!
Each phone shop result is emailed directly to you on completion of scoring. You will be given a unique username and password to gain access to your company’s telephone shopping results on our SkilCheck Services web page!
Each phone shop result includes numerous training videos as well as the recorded conversation between the mystery shopper and your employee. The training videos can be watched at any time by your evaluated employee(s).
If your employee scores a 90 or above on their SkilCheck Services customer service evaluation scale for their telephone mystery shop, they receive from us a professional certificate of completion for their outstanding customer service.
$45 Per Telephone Evaluation
Includes: Audio Recording of Conversation, Embedded Training Videos, Scored Evaluation Sheet, Certificate of Achievement, Online Reporting