TELEPHONE MYSTERY SHOPPING
Take the guesswork out of knowing if your managers are making every call count! Our telphone mystery shopping program is the industry standard for the self-storage industry.
Telephone Mystery Shopping
Are you ready for your employees’ telephone sales skills to improve?
We can make it happen….NOW!!
YOUR FIRST TELEPHONE SHOP IS FREE!
The Phone Call
The telephone mystery shopper calls and records your employee's sales presentation posing as a potential customer using a local phone number to your store. Shoppers inquire about prices and availability, giving your employee a sales opportunity.
HAVE EXISTING CALL TRACKING NUMBERS IN PLACE?
You pay a lot of money to get your phone to ring! SkilCheck Services can help you utilize all of your incoming customer calls for training purposes. We provide incoming customer call evaluations so you can hear for yourself how well your employees are handling those incoming customer calls!
Here’s what we can do:
- LET US DO THE LEG WORK: We can contact your current call tracking number provider and request a user login for your call tracking account and have them send you a request to allow us access to download calls for your customer call evaluations.
- WE’LL FIND THE SALES CALLS TO EVALUATE: We will scan through all of your incoming customer calls and skip over any existing customers, rushed customers, ‘cranky’ customers, etc. We seek out those incoming calls that give your employees the opportunity to sell on the phone, giving you a full scope of their skills on their customer call evaluation.
- WHAT WE SEARCH FOR: To make the customer call evaluation fair for your employes, we search for new client calls where customers are seeking information about your facility and rates.
Your telephone mystery shop is evaluated by one of our professional customer service evaluators and includes video coaching for immediate training opportunities. Yes, we can make you a customized telephone mystery shopping evaluation form for no extra charge!
Each phone shop result is emailed directly to you on completion of scoring. You will be given a unique username and password to gain access to your company’s telephone shopping results on our SkilCheck Services web page!
Each phone shop result includes numerous training videos as well as the recorded conversation between the mystery shopper and your employee. The training videos can be watched at any time by your evaluated employee(s).
If your employee scores a 90 or above on their SkilCheck Services customer service evaluation scale for their telephone mystery shop, they receive from us a professional certificate of completion for their outstanding customer service.