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Are you ready for your employees’ telephone sales skills to improve? We can make it happen….NOW!!


SkilCheckServicesPhone.jpgThe Phone Call

The telephone mystery shopper calls and records your employee's sales presentation posing as a potential customer using a local phone number to your store.  Shoppers inquire about prices and availability, giving your employee a sales opportunity.


The Evaluation

Your telephone mystery shop is evaluated by one of our professional customer service evaluators.  Yes, we can make you a customized telephone mystery shopping evaluation form at no charge!


The Results

Each phone shop result is emailed directly to you on completion of scoring.  You will be given a unique username and password to gain access to your company’s telephone shopping results on our SkilCheck Services web page!


The Training

Each phone shop result includes numerous training videos as well as the recorded conversation between the mystery shopper and your employee.  The training videos can be watched at any time by your evaluated employee(s).


The Reward

If your employee scores a 90 or above on their SkilCheck Services customer service evaluation scale for their telephone mystery shop, they receive from us a professional certificate of completion for their outstanding customer service.

The Price

$45 Per Telephone Evaluation

Includes:  Audio Recording of Conversation, Embedded Training Videos, Scored Evaluation Sheet, Certificate of Achievement, Online Reporting

Industry News & Event Feed

Aug 20, 2019
The world can be frightening. From mass shootings and the divisive political climate, to the increase in drug use and the mental-health crisis, it can be difficult to feel safe anywhere, even at work. It’s no wonder if you or your self-storage custom
Aug 20, 2019
U.K.-based self-storage operator Safestore Holdings PLC, with facilities in France and the United Kingdom, has launched a joint venture with global private-equity firm The Carlyle Group to acquire the M3 Self Storage portfolio in The Netherlands and
Aug 20, 2019
Doorage, which provides valet-style self-storage services in Chicago, Milwaukee and Madison, Wis., has created a network of warehouses that’ll allow it to offer pick-up and delivery services nationwide, even for customers who don’t wish to store good

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