Telephone Mystery Shops for Self Storage
Know for sure how your customer service agents are handling your telephone inquires from new customers!
Know for sure how your customer service agents are handling your telephone inquires from new customers!
Our process is never a mystery!
Our trained telephone mystery shopper calls and records your employee’s sales presentation posing as a potential customer using a local phone number to your store. Shoppers inquire about prices and availability, giving your employee a sales opportunity.
Your telephone mystery shop interaction is evaluated separately by one of our own SkilCheck professional, full-time customer service evaluators and includes video coaching for immediate training opportunities. Yes, we can make you a customized telephone mystery shopping evaluation form for no extra charge!
Each phone shop result is emailed directly to you on completion of scoring. IN ADDITION to the emailed result, you will be given a unique username and password to gain access to your company’s telephone shopping results on our SkilCheck Services web page!
Each telephone mystery shop result includes numerous training videos as well as the recorded conversation between our mystery shopper and your employee. The training videos can be watched at any time by your evaluated employee(s).
If your employee scores a 90% or above on their SkilCheck Services customer service evaluation scale for their telephone mystery shop, they receive from us a professional certificate of completion for their outstanding customer service.
We are here as you need us! SkilCheck does not hold you to any lengthy time commitment and we do NOT charge an onboarding fee. We’re here to help you succeed!
Self-Stoarage facilities are easy to understand but difficult to master. Let us help you today with Excellent Training, Professional Consulting or Management of your facility. Our mission is to help your facility excel the way it’s supposed to.