Know for sure how your customer service agents are handling your in-person or telephone inquires from new customers!
TELEPHONE MYSTERY SHOPPING
Our process is never a mystery!
The Phone Call
Our trained telephone mystery shopper calls and records your employee's sales presentation posing as a potential customer using a local phone number to your store. Shoppers inquire about prices and availability, giving your employee a sales opportunity.
Your telephone mystery shop is evaluated by one of our professional, full-time customer service evaluators and includes video coaching for immediate training opportunities. Yes, we can make you a customized telephone mystery shopping evaluation form for no extra charge!
Each phone shop result is emailed directly to you on completion of scoring. You will be given a unique username and password to gain access to your company’s telephone shopping results on our SkilCheck Services web page!
Each telephone mystery shop result includes numerous training videos as well as the recorded conversation between our mystery shopper and your employee. The training videos can be watched at any time by your evaluated employee(s).
If your employee scores a 90% or above on their SkilCheck Services customer service evaluation scale for their telephone mystery shop, they receive from us a professional certificate of completion for their outstanding customer service.
We are here as you need us! SkilCheck does not hold you to any lengthy time commitment and we do NOT charge an onboarding fee. We're here to help you succeed!
Telephone Mystery Shop
$60 | Each Employee Shopped
Calls are graded by one of SkilCheck's professional, full-time evaluators...NEVER a shopper!
SkilCheck is a month-to-month service!
We have NO onboarding fees!