In-Person Mystery Shops
Have a local, non-biased shopper visit your self-storage facility and hear their honest feedback on your managers' customer service and the state of your facility!
HOW IT WORKS
Our process is never a mystery!
Your in-person mystery shop will begin with a short phone call from your dedicated shopper to make sure the facility is open when they arrive to shop. No wasted trips this way!
Your mystery shopper will inquire about prices and availability for a unit from the front office manager upon arrival. Each shopper is trained to let the self-storage manager lead the sales presentation. If a tour of the unit is not offered, your shopper will ASK to see one!
Every in-person mystery shop is audio recorded by your mystery shopper. This is such an amazing training tool for you and your self-storage manager!
An extensive evaluation is filled out by your mystery shopper and sent directly to your email from your SkilCheck account manager.
In-Person Mystery Shop
$95 | Each Employee Shopped
All shops are AUDIO RECORDED!
Yes, we can shop specific managers for you!
We have NO onboarding fees!