In-Person Mystery Shops
Have a local, non-biased shopper visit your self-storage facility and hear their honest feedback on your managers' customer service and the state of your facility!
HOW IT WORKS
Our process is never a mystery!
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Pre-Visit
Your in-person mystery shop will begin with a short phone call from your dedicated shopper to make sure the facility is open when they arrive to shop. No wasted trips this way!
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The Visit
Your mystery shopper will inquire about prices and availability for a unit from the front office manager upon arrival. Each shopper is trained to let the self-storage manager lead the sales presentation. If a tour of the unit is not offered, your shopper will ASK to see one!
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Audio File
Every in-person mystery shop is audio recorded by your mystery shopper. This is such an amazing training tool for you and your self-storage manager!
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The Evaluation
An extensive evaluation is filled out by your mystery shopper and sent directly to your email from your SkilCheck account manager.
In-Person Mystery Shop
$95 | Each Employee Shopped
Don't Forget...
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All shops are AUDIO RECORDED!
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Yes, we can shop specific managers for you!
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We have NO onboarding fees!