SkilCheck Services Self Storage Training Webinar:
"Keeping Your Cool in Heated Situations"
Don't let that conversation you're avoiding ruin your day! Knowing how to communicate with customers and co-workers during difficult situations is an important skill that can be used to prevent compromising relationships and improve engagement. Carol Mixon-Krendl of SkilCheck Services, Inc. will provide insight and tools that will help you handle challenging interactions.
You will learn:
- How to provide feedback without causing a defensive reaction
- How to defuse heated exchanges with customers
- A simple, three-step process to deliver candid messages and compel behavior change
- How to prepare yourself for conversations you'd rather not have
- How to take control of your business by assertively expressing what you need from others