Keeping Your Cool in Heated Situations


"Keeping Your Cool in Heated Situations" - Approx. 50 Minutes


SkilCheck Services Self Storage Training Webinar:

"Keeping Your Cool in Heated Situations"

Don't let that conversation you're avoiding ruin your day!  Knowing how to communicate with customers and co-workers during difficult situations is an important skill that can be used to prevent compromising relationships and improve engagement. Carol Mixon-Krendl of SkilCheck Services, Inc. will provide insight and tools that will help you handle challenging interactions.

You will learn:

  • How to provide feedback without causing a defensive reaction
  • How to defuse heated exchanges with customers
  • A simple, three-step process to deliver candid messages and compel behavior change
  • How to prepare yourself for conversations you'd rather not have
  • How to take control of your business by assertively expressing what you need from others


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