Category Archives: Self-Storage

Listen Closely to Your Customers and Reply Well

Are You Tuned in and Listening to Your Customers? Employees often struggle to listen effectively, [...]

Follow-Up Phone Calls Lead to Sales

Thank you to our guest blogger Kathleen Frazer, District Manager of Reliable Storage! A Follow-Up [...]

Positive Customer Service Touchpoints

Recently, I had hip surgery, and I’ve noticed that the medical field is becoming increasingly [...]

Review Your Goals to Achieve Them

New Year…New Goals I think that when the new year begins, many of us set [...]

The Benefit of Participating in Community Events

Thanks, Danielle Pancheri of STORAGExperts, for taking the time for this blog interview! Participating in [...]

Help Your Bottom Line with Mystery Shopping

Your First Step Towards a Better Bottom Line Let’s discuss mystery shopping as your first [...]

Make the Self-Storage Customer Feel Welcome

Get Your Greeting in Tip-Top Shape! SkilCheck has evaluated thousands of in-person mystery shops over [...]

Apartment Mystery Shopping:  From a Mystery Shopper’s Perspective

What is the First Thing You Notice When You Arrive to do Your Evaluation? When [...]

Stop Waiving Your Late Fees!

Those Late Fees Are There for a Reason Sometimes managers can be their own worst [...]

Apartment Manager Training

A Step-by-Step Guide to Sales Training What is the most important sales feature of your [...]