Category Archives: Customer Services Training

It Only Takes Seconds to Lose a Customer

Connect with the Customer Right Away A study found that first impressions over the phone [...]

Effectively Asking for the Customer’s Contact Information

I understand that many customers feel hesitant to share their contact details with companies because [...]

Great Customer Service Comes with Mistakes

We All Learn from Our Mistakes We’ve discussed before how anything you want to do [...]

Customer Service Success is the Product of Daily Habits

Excellent Customer Service Skills Don’t Just Happen Effective customer service doesn’t happen overnight. It requires [...]