Category Archives: Customer Service Training

Selling On Site with Limited Staff

It is a trend in self-storage and other industries to have limited staff running properties, [...]

Apartment Telephone Mystery Shops Can Help Create a Great First Impression

Wow Your Potential Tenants on the Phone When a leasing agent answers the phone at [...]

Leasing Agent Response Time Matters

Tenants Want Instant Gratification from Your Customer Service I think the internet has a significant [...]

Making the Sale in Apartment Leasing

First Impressions at an Apartment Community One important lesson I’ve learned over my 30 years [...]

Listen Closely to Your Customers and Reply Well

Are You Tuned in and Listening to Your Customers? Employees often struggle to listen effectively, [...]

Positive Customer Service Touchpoints

Recently, I had hip surgery, and I’ve noticed that the medical field is becoming increasingly [...]

It Only Takes Seconds to Lose a Customer

Connect with the Customer Right Away A study found that first impressions over the phone [...]

Effectively Asking for the Customer’s Contact Information

I understand that many customers feel hesitant to share their contact details with companies because [...]

Great Customer Service Comes with Mistakes

We All Learn from Our Mistakes We’ve discussed before how anything you want to do [...]

Customer Service Success is the Product of Daily Habits

Excellent Customer Service Skills Don’t Just Happen Effective customer service doesn’t happen overnight. It requires [...]