Category Archives: Apartment | Multi-Housing

From the First Call to the Follow-Up: Why Mystery Shopping Matters in Multifamily

From the First Call to the Follow-Up Apartment communities invest a tremendous amount of time [...]

Apartment Leasing Customer Service: Why the Human Touch Still Matters

The Leasing Office Has Changed—But Its Purpose Hasn’t The staff in your apartment community leasing [...]

Apartment Telephone Mystery Shops Can Help Create a Great First Impression

Wow Your Potential Tenants on the Phone When a leasing agent answers the phone at [...]

Leasing Agent Response Time Matters

Tenants Want Instant Gratification from Your Customer Service I think the internet has a significant [...]

Making the Sale in Apartment Leasing

First Impressions at an Apartment Community One important lesson I’ve learned over my 30 years [...]

The Importance of Consistent Service in Apartment Communities

Our apartment community evaluators at SkilCheck have observed that it has become increasingly common for [...]

Interviewing Candidates for Customer Service Positions

Follow a Structured Interview Process When searching for a suitable candidate for customer service and [...]

Apartment Mystery Shopping:  From a Mystery Shopper’s Perspective

What is the First Thing You Notice When You Arrive to do Your Evaluation? When [...]

Apartment Manager Training

A Step-by-Step Guide to Sales Training What is the most important sales feature of your [...]