Category Archives: Apartment | Multi-Housing

Leasing Agent Response Time Matters

Tenants Want Instant Gratification from Your Customer Service I think the internet has a significant [...]

Making the Sale in Apartment Leasing

First Impressions at an Apartment Community One important lesson I’ve learned over my 30 years [...]

The Importance of Consistent Service in Apartment Communities

Our apartment community evaluators at SkilCheck have observed that it has become increasingly common for [...]

Interviewing Candidates for Customer Service Positions

Follow a Structured Interview Process When searching for a suitable candidate for customer service and [...]

Apartment Mystery Shopping:  From a Mystery Shopper’s Perspective

What is the First Thing You Notice When You Arrive to do Your Evaluation? When [...]

Apartment Manager Training

A Step-by-Step Guide to Sales Training What is the most important sales feature of your [...]