Author Archives: SkilCheck Staff

Why Telephone Mystery Shopping Matters at Your Self-Storage Property

☎️ You spend money getting the phone to ring…let our telephone mystery shopping program help [...]

From the First Call to the Follow-Up: Why Mystery Shopping Matters in Multifamily

From the First Call to the Follow-Up Apartment communities invest a tremendous amount of time [...]

The Value of Quick Breaks for Self-Storage Managers

Slumps and Stress Happen to Everyone Some self-storage managers experience slumps and stress in their [...]

Apartment Telephone Mystery Shops Can Help Create a Great First Impression

Wow Your Potential Tenants on the Phone When a leasing agent answers the phone at [...]

Embracing Mistakes is Part of the Learning Process

Not Every Telephone Mystery Shop Will Be a Perfect Score One of our constant reminders [...]

Helping Self-Storage Customers Solve a Problem

How You Start Your Storage Inquiry Call Makes All the Difference At SkilCheck, we believe [...]

The Importance of Consistent Service in Apartment Communities

Our apartment community evaluators at SkilCheck have observed that it has become increasingly common for [...]

Listen Closely to Your Customers and Reply Well

Are You Tuned in and Listening to Your Customers? Employees often struggle to listen effectively, [...]

It Only Takes Seconds to Lose a Customer

Connect with the Customer Right Away A study found that first impressions over the phone [...]

Great Customer Service Comes with Mistakes

We All Learn from Our Mistakes We’ve discussed before how anything you want to do [...]