Author Archives: SkilCheck Staff

Embracing Mistakes is Part of the Learning Process

Not Every Telephone Mystery Shop Will Be a Perfect Score One of our constant reminders [...]

Helping Self-Storage Customers Solve a Problem

How You Start Your Storage Inquiry Call Makes All the Difference At SkilCheck, we believe [...]

The Importance of Consistent Service in Apartment Communities

Our apartment community evaluators at SkilCheck have observed that it has become increasingly common for [...]

Listen Closely to Your Customers and Reply Well

Are You Tuned in and Listening to Your Customers? Employees often struggle to listen effectively, [...]

It Only Takes Seconds to Lose a Customer

Connect with the Customer Right Away A study found that first impressions over the phone [...]

Great Customer Service Comes with Mistakes

We All Learn from Our Mistakes We’ve discussed before how anything you want to do [...]

Customer Service Success is the Product of Daily Habits

Excellent Customer Service Skills Don’t Just Happen Effective customer service doesn’t happen overnight. It requires [...]