Learn the everyday best practices for a well run self storage property!
Join us as we discuss: Self storage Basic Skills, Sales Leads, Competition, Customer Reviews, Sales Training, Value Pricing, Mystery Shopping, And MUCH MORE!
Carol Mixon-Krendl walks you through the ins and outs of the California Opposition to Lien for the self storage industry. The California Lien Law is in place to protect and help the self storage owner run their business legally. Don’t disregard the oppositions that come your way…know how to handle them!
SkilCheck Services has been training the self storage industry for over 30 years! Carol Mixon-Krendl will walk you through each step of the professional sales call so you can make every call count! Learn how to handle the 5 steps to telephone success each time that phone rings.
Don’t let that conversation you’re avoiding ruin your day! Knowing how to communicate with customers and co-workers during difficult situations is an important skill that can be used to prevent compromising relationships and improve engagement. Carol Mixon-Krendl of SkilCheck Services, Inc. will provide insight and tools that will help you handle challenging interactions.
You will learn:
- How to provide feedback without causing a defensive reaction
- How to defuse heated exchanges with customers
- A simple, three-step process to deliver candid messages and compel behavior change
- How to prepare yourself for conversations you’d rather not have
- How to take control of your business by assertively expressing what you need from others