What is SkilCheck's Mystery Shopping Program?
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Today's business market is very competitive and requires employees who are sales and marketing oriented.
Every call to your business is the most important phone call in the world, and the survival and success of your business depends on your employees' abilities to sell.
Due to the nature of businesses, executives can get isolated from their employees.
They become cut off from what is happening on the front lines and are not sure of how customers are really being treated.
SkilCheck's Mystery Shopping Program can improve your employees' sales skills and increase the profits of your business.
Successful selling involves practice and continuous feedback. If your employee is to become proficient in telephone selling techniques, you must routinely evaluate their selling skills and provide feedback in a timely manner.
The evaluation is conducted by a disinterested third party; therefore reducing the perception that the employee is being criticized by the owner or supervisor.
SkilCheck's Mystery Shopping Program provides objective feedback and is also an effective training tool.
The purpose of the Mystery Shopper is not to deceive, but rather to provide objective evaluations in real-life situations, all of which will lead to improvement and greater profitability!
Who should be shopped? Anyone who answers the telephone or deals directly with customers should be routinelty shopped. These employees are responsible for the success of your business and their abilities to sell are critical.
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Why Choose SkilCheck?
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SkilCheck has been a consistent leader in providing Mystery Shopping services in the self storage industry. That's because SkilCheck's Mystery Shopping Program was designed by experts with years of management experience.
SkilCheck makes evaluation fast and easy by providing secure web access to evaluation data, on a server with guaranteed 99% uptime. Not only does SkilCheck's complete service cover a broad range of evaluation tools, SkilCheck also offers the flexibility of many different levels of service under a variety of packages.
That way, you choose the evaluation package that works best for your business.
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How Does SkilCheck's Mystery Program Work?
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Our Mystery Shopper will call your business posing as a potential customer. The call is then evaluated by a team of SkilCheck's trained sales experts and sent to the owner. SkilCheck's evaluation package will include a combination of the services listed below, depending on the package you choose:
- EVALUATION SCORE SHEET. Using SkilCheck's Evaluation Score Sheet or a customized form you design yourself, the call is evaluated and scored based on SkilCheck's Telephone Sales Evaluation Scale.
The Evaluation Score Sheet targets key areas of a sales presentation including the Greeting, Inquiry, Counsel, Invitation and Close.
Additionally, it includes detailed information on the number of times the telephone rings before the employee answers, the length of the call, the professionalism of a hold, etc.
- SUMMARY REPORT. A detailed report summarizing the positive points of the call and providing suggestions for improvement.
- MYSTERY CALLER COMMENT SHEET. This form is completed by our Mystery Shopper, and it offers the impressions and feedback of an average customer as to whether the caller thought the employee was friendly, helpful and professional during the sales presentation.
- MP3 or CASETTE RECORDING (OPTIONAL). With your permission, we will record the telephone sales presentation. Your employee can listen and improve his or her presentation with constructive feedback.
- GRAPH. A comparative graph charts your employees' progress and is updated with each additional evaluation.
- AWARDS.Positive reinforcement comes to all employees who score 90 points or more on the SkilCheck Evaluation Scale. They are rewarded with a personalized Certificate of Achievement for a job well done.
You can also take advantage of SkilCheck's ON-SITE Mystery Shopper Program. With the on-site program, our Mystery Shopper will visit your business posing as a potential customer. SkilCheck will then provide a comprehensive physical evaluation of your business' appearance and your employees' sales and service techniques.
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SkilCheck's Mystery Shopping Packages
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Please contact us at 209-333-4555 for rates on the following packages:
- PLATINUM. Our PLATINUM package includes everything: Evaluation Score Sheet, Summary Report, Mystery Caller Comment Sheet, Graph, MP3 or Casette Recording, and Awards.
- GOLD. Our GOLD package includes: Evaluation Score Sheet, Mystery Caller Comment Sheet, Graph, and MP3 or Casette Recording.
- SILVER. Our SILVER package includes: Evaluation Score Sheet OR Mystery Caller Comment Sheet, and MP3 or Casette Recording.
- RECORDING ONLY. Our RECORDING ONLY package includes: MP3 or Casette Recording.
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