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Telephone Mystery Shopping
A good telephone mystery shopping program gives you the opportunity to hear for yourself how your employees handle all of their incoming customer service phone calls.
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Telephone Mystery Shopping Program
Customer service is one of the most important skills your employees can have. Whether they greet customers via telephone or in person, your managers must have the customer service skills to help close those telephone sales. That is where TELEPHONE MYSTERY SHOPPING comes in. Our telephone mystery shopping program is the most popular form of customer service training. Along with our SELF STORAGE MANAGER TRAINING MATERIALS, our telephone mystery calling program is sure to help your employees improve their telephone skills fast!
Here's How Our Telephone Mystery Shops Work...
- Our mystery shopper will phone your business posing as a potential customer
We utilize a shopping technique that allows us to show a local phone number on your facility or store's caller ID display. We can customize your mystery shopping program to hit on any special evaluation points you have in mind.
- We score your telephone mystery shop
Each shop is sent immediately to one of our professional customer service evaluators who listens to and analyzes each telephone mystery call for presentation, technique & customer service points.
- We use a 100 point scale
To evaluate your employees' customer service skills on each telephone mystery call, we use a 100 point scale. Customer service skills are very important and this scale clearly shows you how well your employees handle their telephone sales. Each telephone mystery shop is easy to read and decipher.
- Employees who score 90 or above...
If your employee scores a 90 or above on the SkilCheck customer service evaluation scale for their telephone mystery shop, they receive from us a professional certificate of completion for their outstanding customer service.
- Employees who score 100!
Those employees who score 100 on the SkilCheck telephone mystery shop scale receive a special certificate for their perfect telephone mystery shop and one of our esteemed “SkilCheck Sales Superstar” pins for outstanding customer service and salesmanship!
Rather than having your managers & employees mystery shopped in person, TELEPHONE MYSTERY SHOPPING is a great, fast way to hear and learn how your customers are being handled and how your company's customer service rates.
We realize each business has a unique script that they like their employees & managers to follow for each mystery shop. We customize each telephone mystery shop evaluation form to follow this special script at no charge. We want to make the shopping experience one that meets all of your objectives.
Use PhoneSmart for your self storage call center so you never miss an important sales call!
Our Pricing
Telephone Mystery Shopping &
Customer Service Evaluation
$35.00 Per Employee
(Discounts Given for Volume)
Telephone Mystery Shop
Recording Only
$20.00 Per Employee
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