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Customer Service Training Products

Get the most helpful customer service training products for the self storage industry from SkilCheck Services. Combined with our TELEPHONE MYSTERY SHOPPING PROGRAM, they are the most effective in the industry!
Self Storage Rental Agreements

Self Storage Rental Agreements


Download any of our various self storage rental agreements and be ready for any scenario.
Self Storage Employment Agreements

Self Storage Employment Agreements


Download your resident manager & non-resident manager self storage employment agreements.
California Self Storage Forms

California Self Storage Forms


All of the California self storage forms you will need to run your facility and auctions legally.
Self Storage Business Forms

Self Storage Business Forms


All of the self storage business formsyou need to operate your facility.
SkilCheck Services Successful Telephone Techniques

Successful Telephone Techniques - Best Seller!!

CD & Workbook

A self storage customer service training program designed to motivate and educate self storage employees & managers on effective telephone sales techniques. Enjoy listening, learning and laughing to two hours of self storage telephone techniques by Carol Krendl. You'll love this program; it's one of our best sellers. It comes with two CDs and a workbook.

$129.00


SkilCheck Services Successful Telephone Techniques

Successful Telephone Techniques
Extra Workbook

If you are training a group of new self storage employees or if you simply lost your book, stock up on the workbooks!

$7.00 Each


SkilCheck Services Telephone Sales Checklist

Self Storage Telephone Sales Checklist - Revised 2012

Don't answer the phone without our popular Self Storage Telephone Sales Checklist. Watch your customer service skills go through the roof with this handy self storage telephone checklist. Make every sales call count!

$15.00 (4 pads of 50 sheets)


SkilCheck Services Operations & Policy Manual Kit

Self Storage Operations & Policy Manual Kit

Customize your own self storage procedures to meet your self storage facility's needs. This package provides specific detailed instructions on how self storage employees & managers should operate a self storage facility, and includes a lot of easy self storage business forms, all on CD. The package contains detailed information on self storage policies, daily self storage operations, self storage marketing, maintenance, self storage sales, legal issues, and more.

$399.00

Order Online at www.selfstorage.org (Online Store - Publications)

OR email mblackett@selfstorage.org

SkilCheck Services Self Storage Collections 101


Collections 101

This self storage manual contains a comprehensive analysis of effective self storage collection strategies. Auctioning is not your only alternative to recover bad storage debts. We also include valuable information that shows you how to handle difficult self storage sales calls, fair debt collections and skip tracing techniques that are simple and inexpensive for the self storage owner, manager, or employee.

$39.95

Download the PDF Manual Instantly Here... Self Storage Collections 101


SkilCheck Services Legal Issues

Keep It Legal

This self storage manual provides simple explanations of common self storage legal problems and recommended solutions. It covers the death of a tenant, self storage contract, bankruptcy, search warrants and other legal issues in the self storage industry.

$69.95


How to Make Money in Self Storage

How to Make Money in Self Storage

An RK Kliebenstein PublicationHow to Make Money In Self-Storage will quickly become the number one reference book for self-storage operators who want to increase revenues, decrease expenses, and create equity.

$24.95


How to Make More Money in Self Storage

How to Make More Money in Self Storage

An RK Kliebenstein PublicationHow to Make More Money In Self-Storage is a follow-up reference book for self-storage operators who want to increase revenues, decrease expenses, and create equity.

$24.95


How to Make More Money in Self Storage

Buy Both Books and SAVE Money

An RK Kliebenstein PublicationSave $ by ordering both books in this reference series on How to Make Money In Self-Storage and How to Make MORE Money in Self Storage. These books will quickly become the number one reference books for self-storage operators who want to increase revenues, decrease expenses, and create equity. The books are the work product of two pioneers in the self-storage industry, RK Kliebenstein and Jennifer LeClaire. These are great resources that should be shared with managers, investors, bankers, and anyone who has an interest in self-storage. Some of the greatest minds in self-storage, Hardy Good, Jim Chiswell, Derek Naylor, and Kelly Perdew have rave reviews for these two books.

$44.95