SkilCheck Services - Customer Service Training Experts

Competition Mystery Shopping

Save yourself the headache of trying to get your competitors to cooperate. Let SkilCheck do your competition mystery shops for you! We will phone or visit your competitors in person and evaluate their customer service skills. Compare apples to apples!

Let Us Mystery Shop Your Competition!

We know you're busy. Competition Mystery Shopping can cost you time and money. Let SkilCheck's competition mystery shoppers telephone or shop your competition in person to evaluate their customer service skills and to obtain their important features & benefits that compete with yours.

Competition Sales Evaluation

Our mystery shopper will mystery shop the competition of your choice posing as a potential client through our telephone mystery shopping program. The competition mystery shopper records the process and interacts with the employee or manager who answers in a manner befitting a potential customer. This telephone mystery shop recording is then passed over to our professional customer service evaluators to determine your competitor's sales techniques.

After evaluating the competitorís employee or manager's customer service skills, we are able to relay the competition mystery shop to you by way of a detailed competition evaluation form. This competition mystery shop will tell you how your competitor's facility ranks. This competition evaluation form is e-mailed directly to you once it is completed by our telephone mystery shopper and is in an easy to read format.

Competition Rate Surveys

Our competition rate survey allows you to get accurate information on your competitorís prices, sizes, specials, etc. Our competition mystery shopper will phone your competitorís facility posing as a customer. The competition mystery shopper will ask as many questions as possible as to what your competition has in the way of features & benefits and any specials being offered. Our competition mystery shoppers have a very detailed list of items they are to attempt to have answered by your competitors' employees. We use multiple mystery shoppers to obtain the required information. With this competition mystery shopping technique, the competition doesnít become aware that they are being mystery shopped.

Our Pricing

Competition Sales Evaluation

$35.00 Per Employee - Via Phone

$95.00 Per Employee - In Person

Competition Rate Survey

$35.00 Per Competition Location

Contact SkilCheck

(800) 374-7545

Email SkilCheck Services